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My 25 kw Generac generator was failing to automatically initiate operation. When I called my provider they sent Frischhertz Electric Services. Two service men arrived exactly as scheduled. Thereafter a third party, a supervisor, arrived. They quickly determined a defective controller was the issue. They had the part in their extensive inventory and could get it from their inventory immediately, No wairing to order a part. They fixed the problem, educated me on many nuances of the generator, and answered every question with a smile. They could not have been more professional, polite, and friendly. If only all service was like this. Wayne New Orleans, Louisiana